OVpay: check in and out with your debit card at Syntus Utrecht

With OVpay, we are introducing the new check-in and check-out in public transport in the Netherlands for travelers who travel second class and without a discount or season ticket. Are you such a traveler? You can check in and out on all lines of Syntus Utrecht and U-OV (and the rest of public transport) with your contactless debit card, credit card or mobile phone.

Very easy: you hold your contactless debit card, credit card or mobile against the card reader or the gate and - bleep! - you are checked in. After your trip you check out in the same way, with the same pass. It's that simple. It is similar to contactless payment in the supermarket. The difference: you also check out when you get of the bus.

• Do you want to check in or out with your mobile? Then turn on contactless payment on your mobile.
• Always remove the pass you want to check in or out with from your wallet. This way, the card reader recognizes the correct card and you pay the correct amount for your journey.

1. Check in with your contactless debit card, credit card or your debit card on your mobile. Remove your debit card from your wallet. This way you know for sure which pass you are checking in with.
2. Are you getting out? Then you check out with the same card that you used to check in. Even now you take the card out of your wallet when you check out.
3. Your payment is automatic. The next day you will see the amount in your payment overview with the description NLOV. The price for your trip is the same as traveling with your public transport chip card without a discount or season ticket.
4. Do you want to view the travel costs of that day? Enter the 14 numbers and letters behind NLOV and the debited amount on this page.

You can check in and out with:

• a contactless debit card from ABN AMRO, ASN Bank, bunq, ING, Rabobank, RegioBank, Knab or SNS
• a contactless credit card from Mastercard or Visa (issued by ICS, among others)
• a mobile that is linked to one of the aforementioned debit or credit cards for contactless payment. So also with Apple Pay or Google Wallet
• a foreign contactless debit or credit card from Maestro, V PAY, Mastercard or Visa

Simply without an OV-chipcard or subscription. Pre-registration is not necessary. Always remove your OV-chip card or debit card from your wallet or phone case. This way you know for sure what you are checking in and out with.

 

Recently, OVpay also has an app. With this app you have an overview of all your trips. See live whether you are checked in or out? Check out the app. Did you forget to check out? You adjust it in the app. An overview of your travel expenses and your trips? Check! Via this page it is possible to download the app.

Do you want to know more? On the OVpay website a lot of questions and answers are listed for you. If your question is not listed, you also have the option of contacting us by telephone.

• Avoid double travel costs. Now that you can travel with both your bank card and public transport chip card, it is important to adhere to the following steps. First choose the pass you want to check in with. Remove the pass from your wallet or phone case. Hold the card against the card reader. You are checked in. Check out again with the same pass. This way you avoid double travel costs. Still missed a checkout? Check www.ovpay.nl/en/travelcosts
• Your plastic debit/credit card and the mobile version on your phone are considered two separate cards, even if they are linked to the same bank account. So you cannot check in with the plastic debit card and then check out with your mobile.

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