If you have an OV chip card, you already know that you have to check in and out at the start and end of every trip. Still, you may sometimes forget to check out. That is why there is a new website with which you can reclaim your credit in three simple steps: uitcheckgemist.nl. You can reclaim credit in the following situations:
- You forgot to check out.
- You checked in with the wrong operator;
- OV chip card check-in and -out posts on the platform were broken, so you were unable to check out;
- OV chip card check-in and -out posts in the bus were broken, so you were unable to check out.
Did you travel with OVpay (your contactless debit card, credit card or your debit card on your mobile)? Then go to this website https://zelfregelen.ovpay.nl/reisoverzicht