If you have an OV chip card, you already know that you have to check in and out at the start and end of every trip. Still, you may sometimes forget to check out. That is why there is a new website with which you can reclaim your credit in three simple steps: uitcheckgemist.nl. You can reclaim credit in the following situations:
 

• You forgot to check out.
• You checked in with the wrong operator;
• OV chip card check-in and -out posts on the platform were broken, so you were unable to check out;
• OV chip card check-in and -out posts in the bus were broken, so you were unable to check out.

Did you travel with OVpay (your contactless debit card, credit card or your debit card on your mobile)? Then go to this website https://zelfregelen.ovpay.nl/reisoverzicht

Do you want to terminate a subscription on your OV chip card? Then fill in this form. Your request will then be processed by Keolis Netherlands Customer Service.
 

As soon as the balance on your card is less than 0 euros, a fixed amount (10, 20 or 50 euros) is automatically charged via your bank account. You choose this fixed amount yourself when you sign up for 'automatic reload'. That way you are always ready for travel. Automatic reloading is only possible on a personal OV-chipkaart, not on an anonymous or disposable card. You request automatic reloading on ov-chipkaart.nl
 

Too much credit has been debited because the system registrated the wrong/different stop?

I have purchased a subscription/balance, which is not visible on my OV-chipkaart, but the amount has been debited from my account?

 

You can buy our tickets in different ways:
 1. In our webshop. A one-time registration is required, after which you can digitally order your tickets from us. You need an OV chip card to order a subscription. You buy a personal OV chip card via www.ov-chipkaart.nl. An anonymous OV chip card is available at the reload or vending machine and at various shops and service points in your region. You can find these points of sale via www.ov-chipkaart.nl/adresvinder
2. In the Keolis App.
3. At the Syntus Utrecht service shop at the bus station in Amersfoort (Stationsplein 109).