If you have an OV chip card, you already know that you have to check in and out at the start and end of every trip. Still, you may sometimes forget to check out. That is why there is a new website with which you can reclaim your credit in three simple steps: uitcheckgemist.nl. You can reclaim credit in the following situations:
 

• You forgot to check out.
• You checked in with the wrong operator;
• OV chip card check-in and -out posts on the platform were broken, so you were unable to check out;
• OV chip card check-in and -out posts in the bus were broken, so you were unable to check out.

Did you travel with OVpay (your contactless debit card, credit card or your debit card on your mobile)? Then go to this website https://zelfregelen.ovpay.nl/reisoverzicht

Do you want to terminate a subscription on your OV chip card? Then fill in this form. Your request will then be processed by Keolis Netherlands Customer Service.
 

As soon as the balance on your card is less than 0 euros, a fixed amount (10, 20 or 50 euros) is automatically charged via your bank account. You choose this fixed amount yourself when you sign up for 'automatic reload'. That way you are always ready for travel. Automatic reloading is only possible on a personal OV-chipkaart, not on an anonymous or disposable card. You request automatic reloading on ov-chipkaart.nl
 

Too much credit has been debited because the system registrated the wrong/different stop?

I have purchased a subscription/balance, which is not visible on my OV-chipkaart, but the amount has been debited from my account?

 

You can buy our tickets in different ways:

• Check in and out with your debit card, credit card or mobile phone. You don't need to register for this. You pay for the trip based on the kilometer rate. Read more about it here.
• Check in and out with your OV chip card.
• Buy an e-ticket in advance in the 9292 app or the Tranzer app. Also useful if you want to pay for multiple people. Buy a ticket in advance in our service shop in Amersfoort, the U-OV service shop in Utrecht and at the U-OV tram stops.

We don't sell any tickets in our buses. 

Children (4 to 11 years old) travel for free with Syntus Utrecht if accompanied by an adult (18 years or older).
A maximum of 3 children aged 4 to 11 years may travel for free per adult. Children up to 3 years old always travel for free on public transport.

Please note: if no adult is traveling, children aged 4 to 11 do not travel for free and children must buy a separate ticket or check in and out with an OV chip card or debit card.