The first few weeks at Syntus Utrecht did not go as smoothly as planned, which left us far from happy. However, we continue to work hard to provide our clients with the service they are entitled to expect: excellent public transport. Excellence in service naturally leads to excellent public transport, which commuters are entitled to regard as perfectly ordinary. In order to guarantee that ordinary level of excellence for our clients, we go to extraordinary lengths to constantly improve our service, facilities, and products. Ordinary excellence becomes extraordinarily excellent.